Frequently Asked Questions
What products do you offer?
1
We intentionally offer a rotating collection of carefully selected goods. Due to the nature of artisan craftsmanship, imported products, seasonal collections, and supplier availability, some items may be limited or not restocked. Each visit offers new discoveries including elegant home décor, handcrafted pieces, imported pantry provisions, furniture, and specialty home goods.
Can I bring in my pet?
2
Although we love pets, our store is not equipped to accommodate them safely. Due to the layout of our shop and the nature of our merchandise, accidents may result in damage that would become the financial responsibility of the customer. We kindly ask that pets remain at home, with the exception of service animals.
Can I pick up an item I purchased another day?
3
For larger purchases such as furniture or wall art, we are happy to offer scheduled pick up. Please speak with the store supervisor or owner in person or email info@marketplaceonelm.com to coordinate a pick-up time.
How can I contact you?
4
You can reach us anytime via email. At this time, we do not offer phone support, and email is our primary form of contact. If you have any questions, please send us an email or visit us during regular business hours — we’d be happy to help. Please allow up to 48 hours for a response.